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For over twen­ty years I’ve worked in expe­ri­ence and com­mu­ni­ca­tions design as a prac­ti­tion­er, a facil­i­ta­tor, a thinker, and a leader. Above all, I’m a con­sci­en­tious cre­ative part­ner, whether work­ing with a glob­al brand’s exec­u­tive teams, non-prof­its, artists, or entre­pre­neurs.

I’ve designed and pro­duced web­sites, appli­ca­tions, iden­ti­ties, books, games, videos, pro­grams, process­es, strate­gies, prod­ucts, and ser­vices used by mil­lions of peo­ple world­wide. I’ve led stealth teams to inno­vate, high-pro­file design teams to trail­blaze, and world-class artists and pho­tog­ra­phers to cre­ate beau­ti­ful things. Author Harlan Ellison said of me, “final­ly a design­er who knows what he’s doing.” (He was known to exag­ger­ate, but I took it as a com­pli­ment.)

I cham­pi­on design as a human-cen­tered prob­lem-solv­ing prac­tice, encom­pass­ing fore­thought, aes­thet­ic refine­ment, clear com­mu­ni­ca­tion, fric­tion­less prod­uct and ser­vice inter­ac­tions, and enriched expe­ri­ences. I’ve cre­at­ed a few “$300 Million Button” moments, includ­ing a sim­ple design inter­ven­tion that reduced call-cen­ter costs by mil­lions.

I found­ed design con­sul­tan­cy Matter in 2002 (rec­og­nized by Seth Godin as a “pur­ple cow” inno­va­tor). I pre­vi­ous­ly worked at Sapient, Merge, and White Wolf. Among my clients are American Cancer Society, AT&T, The Economist, IBM, Marriott International, Nokia, Universal Music, and The W. K. Kellogg Foundation.

I’ve received awards and recog­ni­tion from Communication Arts, How, Print, Graphic Design USA, Billboard, and The American Institute of Graphic Arts. I’ve served on the Board of AIGA in Atlanta, and the Editorial Review Board for design jour­nal Multi.

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