For over twenty years I’ve worked in experience and communications design as a practitioner, a facilitator, a thinker, and a leader. Above all, I’m a conscientious creative partner, whether working with a global brand’s executive teams, non-profits, artists, or entrepreneurs.
I’ve designed and produced websites, applications, identities, books, games, videos, programs, processes, strategies, products, and services used by millions of people worldwide. I’ve led stealth teams to innovate, high-profile design teams to trailblaze, and world-class artists and photographers to create beautiful things. Author Harlan Ellison said of me, “finally a designer who knows what he’s doing.” (He was known to exaggerate, but I took it as a compliment.)
I champion design as a human-centered problem-solving practice, encompassing forethought, aesthetic refinement, clear communication, frictionless product and service interactions, and enriched experiences. I’ve created a few “$300 Million Button” moments, including a simple design intervention that reduced call-center costs by millions.